Terms of Service

Last updated: August 2, 2026

1. Introduction and Acceptance of Terms

1.1

Welcome to Ruaa ("Platform," "Service," "we," "us," or "our"), accessible at ruaa.app. Ruaa.app is the consumer real-estate marketplace, operated by Alhussein Ammar, Athens, Greece, under the name "Ruaa". Ruaa is a trading name and is not, at present, a registered company; until a company is incorporated, "the Company" in these Terms means that individual, and he is the party you contract with. The marketplace connects property owners with buyers and tenants in Athens and surrounding markets.

1.2

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or the entity you represent, "you," "your," or "User") and the Company. By creating an account, listing a property, sending an inquiry, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Marketplace Transparency notice, and any additional policies referenced herein.

1.3 Related Platforms

Ruaa also operates the analytics platform at ruaa.pro (real-estate investment analytics for professionals) and the Golden Visa investor portal at ruaa.gr. Use of those platforms is governed by their own Terms. Where a marketplace listing is cross-listed to ruaa.gr with the owner's consent (Section 9), inquiries from there come back to the owner via this Platform.

1.4

If you do not agree to these Terms, you must not access or use the Platform.

1.5

You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old.

2. The Marketplace, Defined

2.1 What we are

Ruaa.app is an information-society marketplace operator within the meaning of Greek Law 4933/2022 and EU Directive 2019/2161 on better enforcement and modernisation of consumer protection rules. We host listings published by third-party sellers and landlords. We are not a party to any sale, lease, or other transaction that takes place between an owner ("Publisher") and an interested buyer or tenant ("Inquirer").

2.2 Free for owners and inquirers

Listing a property on ruaa.app is currently free, as is browsing, saving, searching, and contacting Publishers. We do not currently charge a commission on any sale or rental that closes through the Platform. Optional paid features are described on the pricing page, and any change to what we charge is a change to these Terms under section 17.

2.3 Optional paid features

Publishers may purchase optional, one-time promotional placements ("Promotion Tiers") for a fixed window. What each tier includes, and its price, are described on the listing detail page and on our pricing page; the description there is what we owe you. A Promotion Tier does not guarantee any number of views, inquiries, or offers.

If you are a consumer in the EU or the UK you normally have 14 days to withdraw from a distance contract for services. By activating a Promotion Tier you are asking us to begin it immediately: you may still withdraw while it is running, and we will refund you in proportion to the time left, but once the promotion window has run in full the right to withdraw is spent. To withdraw, email info@ruaa.gr.

2.4 Platform features

The Platform provides, among other things:

• Property listings: Sale and long-term-rental (LTR) listings created by verified or unverified Publishers across covered markets.
• Search and filtering: District, price, bedrooms, surface, and other criteria; saved searches; map and list views.
• AVM (Automated Valuation Model): An estimated market-value range generated by Ruaa's spatial regression model for sale listings, and an estimated rent range for LTR listings. AVM outputs are estimates, not appraisals (Section 6).
• Ruaa Score: A composite 0–100 score reflecting yield, value, risk, growth, and location signals for the property and its district.
• Verified Owner program: Optional Cadastre-document review (Section 8) that places a "Verified Owner" badge on the listing.
• Phone reveal: Where Publishers opt in, the Platform exposes a verified phone number for direct contact, with each reveal logged for audit (Section 7.3).
• Inquiry and messaging: Authenticated, on-platform messaging between Publishers and Inquirers, with content filtered for offensive language and PII before email previews are sent.
• Free property valuation: A self-service AVM tool for owners considering a listing, with a magic-link email to return.

2.5 Changes to features

Features, data coverage, and supported markets may change at any time. We will use reasonable efforts to notify Users of material changes that affect active listings.

3. Account Registration and Responsibilities

3.1 Account creation

Browsing the Platform is open to the public. To save listings, save searches, send inquiries while signed in, list a property, or access owner tools, you must create an account using either (a) email and password, or (b) a magic-link email, both managed through Supabase GoTrue authentication. By registering, you agree to provide accurate, current, and complete information.

3.2 Account security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any session tokens. You agree to notify us immediately at info@ruaa.gr if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to secure your account.

3.3 One account per person

Each account is for a single authorized individual. You may not share your account credentials with others. Brokerages and agencies wishing to operate multiple seats should contact us for an agency arrangement.

3.4 Suspension for misuse

We may suspend or terminate accounts that send unsolicited bulk inquiries, harass other Users, list properties they do not have authority to list, or otherwise breach Section 5 (Acceptable Use).

4. Publisher Obligations

4.1 Truthful listings

When you list a property, you represent and warrant that all information you submit (price, surface area, bedrooms, address, KAEK, photos, description, status, energy class, etc.) is accurate, complete, and not misleading at the time of publication. You agree to update or remove the listing promptly when material facts change (e.g., the property is sold or rented, the price changes, or the owner withdraws consent to advertise).

4.2 Right to list

You represent and warrant that you have the legal right to list the property — as the registered owner, an authorized agent of the owner, or a person otherwise authorized to advertise the property under Greek law. We reserve the right to require evidence of ownership or authorization at any time, and to remove listings where evidence is not provided.

4.3 Photo rights

Photos uploaded to a listing must be (a) original photos of the actual property as it currently exists, (b) photos for which you hold the copyright or have a valid license to use, and (c) free of personally identifying information about third parties (faces, license plates, mail). The Platform applies perceptual-hashing checks to detect cross-listing photo reuse and reverse-image fraud; listings flagged by these checks may be auto-paused pending review.

4.4 KAEK and address accuracy

Where a KAEK (Cadastral Code) is provided, it must correspond to the property described in the listing. False or mismatched KAEK values may result in rejection of the listing and ineligibility for the Verified Owner badge or Golden Visa cross-listing.

4.5 Listing expiry and renewal

Listings remain live for ninety (90) days from publication unless renewed earlier by the Publisher. We will send an email reminder seven (7) days before expiry, one (1) day before expiry, and on the day the listing expires. Renewal extends the expiry by thirty (30) days from the later of (i) the current expiry date or (ii) the date of renewal — renewal does not shorten an active listing.

4.6 DAC7 reporting obligations

Greek Law 5047/2023 implementing EU Directive 2021/514 (DAC7) requires platform operators that facilitate the rental of immovable property to collect and report certain information about Publishers and rental transactions to the Independent Authority for Public Revenue (AADE). Where a Publisher records that a long-term rental closed through the Platform, they will be asked to provide the DAC7-mandated information (legal name, AFM, IBAN, address, monthly rent, lease start, lease term) and to confirm consent to report. Publishers acknowledge that they remain solely responsible for any tax obligations arising from rental income; the Platform's reporting role is administrative only.

4.7 Phone reveal toggle

Publishers may toggle public exposure of their verified phone number on a listing. Where the toggle is on and the phone is verified through Supabase Auth, the phone number is exposed via a server-side function that logs every reveal request (anonymized session ID, listing ID, source). Publishers may disable phone exposure at any time without affecting the listing's status.

4.8 Listing-status duty

Publishers must promptly mark a listing as "sold" or "rented" through the owner dashboard once the corresponding transaction closes. For sold listings, the Publisher will be asked to enter the final sale price for AVM calibration purposes; this data is cross-checked quarterly against Greek Cadastre records. For rented listings, the Publisher will be asked to provide DAC7 information per Section 4.6.

5. Acceptable Use Policy

5.1 Permitted use

You may use the Platform to list properties you are authorized to list, to inquire about listings in good faith, to communicate with Publishers or Inquirers about a specific listing, and to use the analytics and search tools for personal or professional real-estate decision-making.

5.2 Prohibited conduct

You agree NOT to:

• List a property you do not have the right to list, or list the same property multiple times.
• Submit false, misleading, or fraudulent information in any listing, inquiry, KAEK field, AFM field, or DAC7 declaration.
• Upload photos you do not have rights to, or photos of a different property to the one you are listing.
• Use the inquiry or messaging system to harass, defraud, spam, or scam other Users, or to send unsolicited commercial messages.
• Attempt to circumvent the Platform by directing Inquirers off-platform before a clear good-faith intention to transact has been established, or by collecting payment off-platform to avoid DAC7 reporting.
• Scrape, crawl, or extract listings, AVM outputs, or analytics from the Platform using automated tools, for the purpose of building a competing product or database, except for personal non-commercial use of publicly visible listings.
• Reverse-engineer or attempt to derive the source code, algorithms, scoring methodologies, perceptual-hashing pipeline, or AVM training data of the Platform.
• Resell, transfer, or broker access to the Platform or your account to third parties.
• Circumvent, disable, or interfere with security features, RLS policies, rate limits, photo moderation, the offensive-content filter, or any other technical measures of the Platform.
• Use the Platform for any illegal purpose or in violation of any applicable local, national, or international law or regulation, including but not limited to anti-money-laundering, sanctions, tax-evasion, and consumer-protection laws.
• Transmit viruses, malware, or harmful code through the Platform.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity, including impersonating an owner of a property you do not own.
• Overload, flood, or disrupt Platform infrastructure through excessive automated requests or denial-of-service attacks.

5.3 Reporting violations

If you believe a listing or User is in violation of these Terms (e.g., fraud, duplicate listings, photo misuse, wrong owner, sold property still listed), please use the in-app "Report" action on the listing or contact us at info@ruaa.gr. We review reports promptly and may suspend listings pending investigation.

6. Investment, Valuation, and Regulatory Disclaimers

6.5 AVM is an estimate, not a valuation

The Automated Valuation Model produces an estimated market value or estimated rent based on a spatial regression model trained on publicly available listing data and proximity features. AVM outputs are not appraisals, valuations, or guarantees of value. Confidence labels (high, medium, low) are calibrated against historical out-of-sample error and may not reflect property-specific conditions, recent transactions, or material defects. Mortgage decisions, insurance underwriting, tax filings, court proceedings, and similar matters require an independent licensed appraisal — not an AVM estimate.

6.6 Ruaa Score is a heuristic, not a recommendation

The Ruaa Score (0–100) and its five pillars (Yield, Value, Risk, Growth, Location) are heuristic indicators that summarize the relative position of a property and its district against modeled benchmarks. They are not investment recommendations, buy/sell signals, or guarantees of return. Score methodology may change over time; historical scores are not preserved.

6.7 Regulatory information may be outdated

Information displayed regarding AMA frozen zones, Golden Visa eligibility thresholds, short-term-rental restrictions, and tax-rule parameters is based on publicly available regulatory data at the time of last update. Regulatory conditions change frequently and may be updated, suspended, or replaced after the Platform is updated. You must independently verify all regulatory information with competent authorities or qualified legal counsel before making any decision based on such information.

6.8 Riyadh and other illustrative markets

Where the Platform displays data for markets outside Athens, that data may be illustrative or provided on a demo basis. Demo or illustrative data is marked within the Platform where feasible and should not be relied upon for transactions or decision-making.

7. Inquiries, Messaging, and Phone Contact

7.1 Inquiries are introductions, not contracts

Sending an inquiry is an expression of interest in viewing a property and corresponding with the Publisher. It is not an offer to purchase, lease, or otherwise transact, and creates no binding obligation between Inquirer and Publisher.

7.2 Messaging

On-platform messaging between Publishers and authenticated Inquirers is hosted by the Platform. Message content is filtered for offensive language and personally identifying information (e.g., phone numbers in the message body) before email previews are sent, to reduce harassment and unsafe handoffs. The unfiltered message remains available to the recipient inside the Platform once they sign in.

7.3 Phone reveal audit

Where a Publisher exposes a verified phone number, every reveal request is logged with a session identifier, listing ID, source channel, and timestamp. Logs are retained for ninety (90) days for fraud-detection and abuse-prevention purposes and are not shared with third parties except as required by law.

7.4 Off-platform handoff

Once Publisher and Inquirer have established mutual interest in a viewing or transaction, communication may continue off-platform (in person, by phone, by email). The Company is not responsible for content, conduct, or outcomes of off-platform communication. Inquirers should never share government IDs, banking details, or send deposits before verifying the Publisher's identity through a notary or licensed broker.

8. Verified Owner Program

8.1 Cadastre upload

Publishers may apply for the Verified Owner badge by uploading a Cadastre extract (Πιστοποιητικό Καταχώρισης Εγγραπτέας Πράξης or Απόσπασμα Κτηματολογικού Διαγράμματος) to a private storage bucket through the owner dashboard. Acceptable file formats: PDF, JPG, PNG, HEIC. Maximum file size: 10 MB.

8.2 Review

A Ruaa reviewer manually inspects the submitted extract against the listing details before the badge is applied. The badge reflects that document review only. It is not a title search, it is not a search of the Cadastre, and it is not a guarantee of ownership. The Publisher will be notified by email of approval or rejection. Rejected submissions include the reviewer's notes and may be resubmitted with corrections.

8.3 Document privacy

Uploaded Cadastre documents are stored in a private bucket with row-level security restricting access to (a) the uploading Publisher and (b) Ruaa reviewers and administrators. Documents are not shared with Inquirers, third-party processors, or other Publishers. Documents are retained for the duration of the active listing plus thirty (30) days after listing expiry or deletion, then securely deleted.

8.4 Effect of approval

Approved listings receive a "Verified Owner" badge visible to Inquirers. The Verified Owner badge is a prerequisite for cross-listing to ruaa.gr (Section 9). The badge does not constitute legal advice, title insurance, or a guarantee of clear title — Inquirers must still perform independent due diligence with a notary before transacting.

9. Golden Visa Cross-Listing to ruaa.gr

9.1 Eligibility

Sale listings priced at or above €800,000 with a surface area of 120 sqm or greater (per current Greek Golden Visa thresholds — Section 6.7 disclaimer applies) may be cross-listed to ruaa.gr, where international Golden Visa investors search for qualifying properties.

9.2 Active opt-in required

Cross-listing to ruaa.gr is opt-in only and requires (i) Publisher consent at publish time, (ii) the Verified Owner badge (Section 8), and (iii) a "live" listing status. We log the timestamp and version of the cross-listing consent. Publishers may withdraw consent at any time through the owner dashboard.

9.3 Inquiries from ruaa.gr

Inquiries originated from ruaa.gr are routed back to the Publisher via the Platform's standard messaging system, tagged with a "Golden Visa" label. The same on-platform messaging rules and disclaimers apply.

10. AI-Generated Content Disclaimer

10.1 Use of artificial intelligence

The Platform uses artificial intelligence — primarily Anthropic's Claude API — to generate sentiment analysis, summary content, and related outputs ("AI-Generated Content"). The AVM and Ruaa Score are statistical models, not generative AI. Photo moderation compares a one-way fingerprint of each upload against other uploads to this Platform, alongside an automated check of image content.

10.2 Limitations of AI-Generated Content

AI-GENERATED CONTENT MAY CONTAIN INACCURACIES, ERRORS, OMISSIONS, OR OUTDATED INFORMATION. AI MODELS HAVE INHERENT LIMITATIONS AND MAY PRODUCE OUTPUTS THAT ARE INCOMPLETE, MISLEADING, OR FACTUALLY INCORRECT. AI-GENERATED CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

10.3 Data processing by third-party AI provider

When you use AI-powered features, certain data (e.g., your selected district, query parameters, and relevant market data) is transmitted to Anthropic's servers in the United States for processing. Anthropic's commercial API terms provide that customer data submitted via API is not used for model training. For more information, see our Privacy Policy and Anthropic's Privacy Policy.

10.4 EU AI Act transparency disclosure

In accordance with the EU AI Act (Regulation (EU) 2024/1689), we disclose that summary content and sentiment analysis on this Platform are produced with the assistance of artificial intelligence (a generative AI system). Users should consider this when evaluating such content.

11. Intellectual Property Rights

11.1 Platform ownership

The Platform, including but not limited to its software, source code, AVM and Ruaa Score algorithms, scoring methodologies, user interface, design, branding, logos, text, graphics, and all other proprietary content (collectively, "Company IP"), is the exclusive property of the Company or its licensors and is protected by copyright, trademark, trade-secret, and other intellectual-property laws.

11.2 Limited license to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for the purposes described in Section 5.

11.3 Publisher content

Publishers retain ownership of the photos, descriptions, and metadata they upload. By publishing a listing, the Publisher grants the Company a non-exclusive, worldwide, royalty-free license to display, reproduce, transcode, watermark, process, and distribute the listing content (a) on the Platform, (b) on the Company's affiliated analytics surface at ruaa.pro, where the listing may be shown with scores, valuations, and district context, (c) on cross-listed platforms where the Publisher has consented (Section 9), and (d) in marketing or product materials referencing the Platform, provided personally identifying information is anonymized. Processing includes automated and AI-assisted handling of uploaded photos and text, such as moderation and relevance checks, translation, summarization, deduplication, and valuation-model inputs, as further described in the Privacy Policy. The license terminates when the listing is deleted, except for: (i) cached or backup copies retained for a reasonable period, (ii) anonymized aggregate data used for AVM and Ruaa Score calibration, and (iii) records of the listing retained for legal-compliance purposes.

11.4 Trademarks

"Ruaa," the Ruaa logo, "Ruaa Score," and all related names, logos, and slogans are trademarks of the Company. You may not use any Company trademarks without prior written consent.

12. Disclaimer of Warranties

12.1

THE PLATFORM AND ALL PLATFORM CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12.2

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY OF LISTING CONTENT.

12.3

Without limiting the foregoing, the Company does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) the AVM, Ruaa Score, or any analytics output will be accurate, reliable, or complete; (c) any listing content will be accurate, lawful, or non-infringing; (d) any defects in the Platform will be corrected; or (e) the Platform will meet your specific requirements.

12.4

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by applicable law.

13. Limitation of Liability

13.1 Exclusion of certain damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business;
• Loss of data or data corruption;
• Loss of goodwill or reputation;
• Cost of procurement of substitute services;
• Any losses arising from a sale or lease entered into between Publisher and Inquirer;
• Any losses arising from inaccurate, incomplete, or delayed listing data, AVM estimates, or Ruaa Scores;
• Any losses arising from off-platform communication or transactions.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability cap

THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO THE COMPANY (E.G., FOR PROMOTION TIERS) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).

13.3 Carve-outs

The limitations in Sections 13.1 and 13.2 shall not apply to: (a) liability arising from the Company's gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; (c) death or personal injury caused by negligence; or (d) any liability that cannot be excluded or limited under applicable Greek or EU law (including mandatory consumer-protection rights).

13.4 Essential purpose

You agree that the limitations of liability in this Section 13 are an essential element of the agreement between you and the Company, and that the Company would not provide the Platform without these limitations. These limitations shall apply even if a remedy fails of its essential purpose.

14. Indemnification

14.1

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform or any Platform Content;
• Listings you publish, including but not limited to claims of inaccurate information, photo misuse, fraudulent ownership, or non-disclosure of material defects;
• Sales or leases entered into between you and another User, including disputes over price, condition, title, or breach of contract;
• Your DAC7 obligations to the AADE, or your tax obligations more generally;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual-property rights and privacy rights.

14.2 Consumers

This Section 14 applies only to Users acting in the course of a business, trade, or profession. It does not apply to a User acting as a consumer, and nothing in it limits any right a consumer has under Greek Law 2251/1994 or other mandatory consumer-protection law.

15. Termination

15.1 Termination by you

You may terminate your account at any time by requesting account deletion through the account settings page or by contacting info@ruaa.gr. Account deletion cascades to listings, inquiries, saved listings, saved searches, and uploaded verification documents per the retention schedule in our Privacy Policy.

15.2 Termination by Company

We may suspend or terminate your account and access to the Platform immediately, with or without prior notice, if:

• You breach any provision of these Terms, including the Acceptable Use Policy or Publisher Obligations;
• Your use of the Platform poses a security or safety risk to other Users (e.g., scam, harassment, fraud);
• We are required to do so by law, court order, or regulatory authority;
• You repeatedly publish listings that are flagged for ownership disputes, photo misuse, or sold/rented status; or
• We discontinue the Platform or materially reduce its availability.

15.3 Effect of termination

Upon termination: (a) your right to access and use the Platform immediately ceases; (b) your active listings are removed from public view; (c) the Company may retain certain data (e.g., DAC7 records, anonymized listing history) as required by law; and (d) all provisions of these Terms that by their nature should survive termination shall survive, including Sections 6, 10, 11, 12, 13, 14, 16, and 17.

15A. Copyright complaints and illegal content

15A.1 Our role

Listings, photographs, and messages are published by Users, not by us. We host them; we do not review them before they appear. We rely on the liability protection that applies to hosting providers under Article 6 of Regulation (EU) 2022/2065 (the Digital Services Act) and Presidential Decree 131/2003, and we act on notices as set out below.

15A.2 Telling us about content

If a listing infringes your copyright or is otherwise unlawful, email info@ruaa.gr with the URL of the listing, what is wrong with it, enough for us to see why, your name and contact details, and, for a copyright claim, a statement that you hold the right or act for the person who does. We confirm receipt, decide without undue delay, and tell you what we decided and why. Where we remove or restrict a listing we tell the Publisher and give them the same reasons, and they may reply to us at the same address.

15A.3 Repeat infringement

We suspend accounts that repeatedly publish infringing or unlawful content, and we may suspend an account that repeatedly sends notices that are manifestly unfounded.

16. Governing Law and Dispute Resolution

16.1 Governing law

These Terms shall be governed by and construed in accordance with the laws of the Hellenic Republic (Greece), without regard to its conflict-of-law provisions, and with due regard to directly applicable EU regulations including the General Data Protection Regulation (EU) 2016/679, EU Directive 2019/2161, EU Directive 2021/514 (DAC7), and the EU AI Act (Regulation (EU) 2024/1689).

16.2 Informal resolution

Before initiating any formal proceedings, you agree to first contact the Company at info@ruaa.gr and attempt to resolve any dispute informally. The parties shall negotiate in good faith for a period of at least thirty (30) days from the date of written notice of the dispute.

16.3 Mediation

If informal resolution fails, either party may propose mediation in Athens, Greece, in accordance with Greek Law 4640/2019 on mediation.

16.4 Jurisdiction

If a dispute is not resolved through informal negotiation or mediation, the competent courts of Athens, Greece shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, subject to Section 16.5.

16.5 Consumer protections

Nothing in this Section 16 shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction, or limit the right of any User to bring a claim before the courts of their habitual residence where required by applicable mandatory consumer-protection law (including EU Regulation 1215/2012 (Brussels I Recast) for EU-domiciled parties).

16.6 Consumer complaints body

If you are a consumer and we cannot resolve a complaint between us, you can take it to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή), synigoroskatanaloti.gr. Using it does not affect your right to go to court, and Sections 16.2 and 16.3 do not delay a consumer from doing either.

17. Modification of Terms

17.1

The Company reserves the right to modify these Terms at any time. We will notify Users of material changes by (a) posting the updated Terms on the Platform with a revised "Last updated" date, and (b) where the change materially affects your rights or what you pay, telling Users in the Platform or by email before it takes effect. A User who does not accept a material change may stop using the Platform and close their account.

17.2

Your continued use of the Platform after the effective date of modified Terms constitutes your acceptance of the modifications. If you do not agree, you must stop using the Platform and may request account deletion before the effective date.

17.3

Non-material changes (such as corrections of typographical errors or formatting updates) may be made without prior notice.

18. General Provisions

18.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18.2 Entire agreement

These Terms, together with the Privacy Policy and the Marketplace Transparency notice, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements, representations, and understandings related to ruaa.app.

18.3 Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the Company.

18.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

18.5 Force majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, wars, terrorism, government actions or regulations, sanctions, embargoes, third-party service-provider outages, power failures, internet-connectivity disruptions, or cyberattacks.

18.6 Notices

All notices under these Terms shall be sent to: (a) the Company at info@ruaa.gr; or (b) you at the email address associated with your account. Notices are deemed received upon delivery to the email address.

18.7 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

18.8 Language

These Terms are drafted in English. In the event of any conflict between an English version and any translation, the English version shall prevail, to the extent permitted by applicable law.

19. Contact Information

If you have any questions about these Terms, please contact us:

Ruaa
Athens, Greece
Email: info@ruaa.gr
Website: ruaa.app